FAQs

Q: How long will delivery take?

A: Standard deliveries typically take between 1-3 business days. For rural deliveries please allow an additional 1-3 business days.

Q: Where will my order be shipped from?

A: Our online orders are supplied by our stores. Usually it will be shipped from the store closest to your delivery address, however, if they do not have the stock the order will either be supplied from another store or directly from our suppliers.

Q: How do I track my order?

A: Once your order has been shipped you will receive a shipment confirmation email. This email will contain information for you to be able to track and trace your parcel.

Q: Which couriers do you use?

A: The courier used will depend on the location of dispatch. In most instances we use Courier Post, Fastway, or Toll, however we may also use NZ Couriers, PBT or Coromandel Couriers on occasion.

Q: How do I return a product purchased online?

A: Products would usually need to be returned to the store they have been shipped from. For more details on our shipping and returns click here.

Q: Do you ship overseas?

A: Unfortunately we only ship to addresses within New Zealand.

Q: Do I need to fill out a firearms form when purchasing an air rifle or pistol?

A: Yes you will still be required to provide police signed proof of identification when purchasing an air rifle or pistol. This is to conform with legal requirements to ensure you are over 18.

Customer Service

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0800 486 834

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