Returns Policy

Returns Policy for Website Purchases

We guarantee a money-back refund if you are not 100% happy with your purchase. Products will need to be returned to the Hunting & Fishing New Zealand franchise store from which they were purchased, in their original condition and packaging along with the Hunting & Fishing New Zealand's packing slip. Notification of a return needs to be made to within 5 days of receiving the order by you, and we will let you know the address where the products need to be returned to.

Once we have received the returned goods and ascertained that they and their packaging are still in a condition that they can be resold for, at the full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return products to us will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error.

Unfortunately, we cannot offer a refund or exchange, for any products listed on the site Hunting & Fishing New Zealand© once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.

If there are any product defects found on the receipt of your order, then it may be returned to us for exchange or a refund at that time. Please e-mail the store from which the items were supplied and advise them of the problem. They will advise you of what needs to be done to arrange a refund. You must make a notification to them within 5 days of receiving your order.

Returns Policy for In-Store Purchases

Please contact your local store for their return policy on store bought products. Items must be returned in their original packaging with all tags still attached and in a resaleable condition.

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